Privacy Policy

1. Who we are

Khaya Comply is a South African household employment compliance platform operated by Khaya Comply (Pty) Ltd. We provide digital tools to help South African household employers comply with labour law — including UIF, COIDA, payslips, employment contracts, and leave tracking.

We are accessible at khayacomply.co.za and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information Officer: Lauren Jones
Contact: lauren@thecollabagencysa.co.za
Phone: 065 747 6420

2. What information we collect

We collect only the minimum information necessary to provide our services:

• Account information: your name, email address, and password when you register
• Profile information: your UIF reference number and phone number if you choose to provide these
• Worker information: details about your domestic workers that you enter into the platform — including their name, ID number, salary, and employment dates
• Payment information: your subscription payment is processed by PayFast. We do not store your card details — these are handled entirely by PayFast
• Usage information: how you use the platform to help us improve it

3. How we use your information

We use your information only for the following purposes:

• To provide the Khaya Comply platform and its tools to you
• To manage your subscription and process payments
• To send you compliance reminders and platform updates
• To improve the platform based on how it is used
• To comply with our legal obligations

We do not use your information for any other purpose without your explicit consent.

4. What we will never do with your information

This is a fundamental and non-negotiable commitment:

• We will never sell your personal information to any third party
• We will never share your personal information with advertisers or marketing companies
• We will never commercially exploit your personal information in any way
• We will never share your workers' personal information with any third party without your explicit consent

Your details — and your workers' details — stay in your hands. That is the whole point of Khaya Comply.

5. Who has access to your information

Your information is stored securely in Supabase, a secure cloud database platform. Access is restricted to:

• You — through your secure logged-in account
• Khaya Comply's platform administrator for support purposes only

We use the following third-party services to operate the platform, each of whom processes only the minimum data necessary:

• Supabase — secure database and authentication
• PayFast — payment processing (they handle your card details, we do not)
• EmailOctopus — email communications
• Afrihost — website hosting

6. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

All data is stored in encrypted form. Access to your account is protected by your password and optional two-factor authentication. We recommend using a strong unique password for your Khaya Comply account.

If you become aware of any security concern, please contact us immediately at lauren@thecollabagencysa.co.za.

7. Your rights under POPIA

As a data subject under POPIA you have the right to:

• Know what personal information we hold about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at lauren@thecollabagencysa.co.za. We will respond within 30 days.

Information Regulator of South Africa: inforeg.org.za | 010 023 5207

8. Cookies

Khaya Comply uses essential cookies only — these are necessary for the platform to function, including keeping you logged in to your account. We do not use tracking or advertising cookies.

9. Children

Khaya Comply is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify subscribers by email. Your continued use of the platform after any changes constitutes acceptance of the updated policy.